We're dedicated to ensuring that your shopping experience is seamless. If you encounter any issues or have questions about your purchase, we're here to assist you.

Product Issues or Concerns

  1. E-commerce Support

    If you've recently made a purchase and have issues related to order details, payment, delivery, or any other online-related concerns, please contact our e-commerce support team:

    Our team will guide you through the necessary steps and, if needed, direct you to our service center.

  2. Service Center

    Important Update on Service Center Procedures

    Please be informed that our service center, located at 63 Ubi Avenue 1, will no longer accommodate walk-in customers for immediate repairs or services. In our continued effort to ensure efficient handling and processing, all repair and service requests will now be exclusively managed through Solvil et Titus outlets.

    How to Submit a Repair or Service Request:

    1. Please visit any Solvil et Titus outlet with the item requiring service.
    2. Provide our staff with detailed information about the issue along with your contact details.
    3. Rest assured, your request will be promptly processed, and you will receive updates on the progress.

    Assistance and Inquiries:

    We understand that this transition may require some adjustments. Please know that we are here to support you every step of the way. For any concerns, difficulties, or additional clarification needed, do not hesitate to get in touch with us.

    Contact Information:

    We deeply appreciate your understanding and cooperation as we strive to enhance our service delivery. Thank you for entrusting your watch care needs to Solvil et Titus.