We're dedicated to ensuring that your shopping experience is seamless. If you encounter any issues or have questions about your purchase, we're here to assist you.

Product Issues or Concerns

  1. E-commerce Support

    If you've recently made a purchase and have issues related to order details, payment, delivery, or any other online-related concerns, please contact our e-commerce support team:

    Our team will guide you through the necessary steps and, if needed, direct you to our service center.

  2. Service Center

    Should you encounter any technical issues with your watch or believe it needs a hands-on inspection, we're here to help.

    Service Center Location:
    63 Ubi Avenue 1 #06-04
    Singapore 408937
    Monday to Friday (Closed on Weekend and Public Holiday)
    11am to 5pm
    Call our service centre: +65 6325 1883
    Email: cs@citychain.com.sg

    Please have your order number and product details ready for faster assistance.


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