We're dedicated to ensuring that your shopping experience is seamless. If you encounter any issues or have questions about your purchase, we're here to assist you.
Product Issues or Concerns
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E-commerce Support
If you've recently made a purchase and have issues related to order details, payment, delivery, or any other online-related concerns, please contact our e-commerce support team:
- Email: marketing@citychain.com.sg
- Live Chat: Click on the chat icon at the bottom right corner
Our team will guide you through the necessary steps and, if needed, direct you to our service center.
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Service Center
Important Update on Service Center Procedures
Please be informed that our service center, located at 63 Ubi Avenue 1, will no longer accommodate walk-in customers for immediate repairs or services. In our continued effort to ensure efficient handling and processing, all repair and service requests will now be exclusively managed through Solvil et Titus outlets.
How to Submit a Repair or Service Request:
- Please visit any Solvil et Titus outlet with the item requiring service.
- Provide our staff with detailed information about the issue along with your contact details.
- Rest assured, your request will be promptly processed, and you will receive updates on the progress.
Assistance and Inquiries:
We understand that this transition may require some adjustments. Please know that we are here to support you every step of the way. For any concerns, difficulties, or additional clarification needed, do not hesitate to get in touch with us.
Contact Information:
- Phone:Â +65 6325 1883
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Email:Â cs@citychain.com.sg
We deeply appreciate your understanding and cooperation as we strive to enhance our service delivery. Thank you for entrusting your watch care needs to Solvil et Titus.